Per Diem -Patient Experience Representative
82953BR
Otolaryngology and Communication Enhancement
Status
Part-Time
Standard Hours per Week
1
Job Category
Administration,
Regular, Temporary, Per Diem
Per Diem
Pay Range
$19.06-$27.64 Hourly
Office/Site Location
Boston
Remote Eligibility
Part Remote/Hybrid
Job Posting Description
At Boston Children’s Hospital, the quality of our care – and our inclusive hospital working environment – lies in the diversity of our people. With patients from local communities and 160 countries around the world, we’re committed to reflecting the spectrum of their cultures, while opening doors of opportunity for our team. Here, different talents pursue common goals. Voices are heard and ideas are shared. Join us, and discover how your unique contributions can change lives. Yours included.
Works under close supervision to provide support to the administrative operations of a clinical service and works to ensure the best possible patient experience by effectively coordinating services to patients and families. Demonstrates interest in and ability to departmental and organizational initiatives & projects with a focus on continuous process improvement. Performs various administrative functions requiring basic knowledge of programs and services. Provides positive and effective customer service that supports departmental and hospital operations.
Key Responsibilities
operations.
b. Interacts and provides positive and effective customer service to patients and families.
c. Responds to routine inquiries about hospital protocol, policies, and procedures.
d. Involves supervisor to assist with resolution of complex issues.
e. Greets, screens, and directs patients, families, and visitors.
f. Registers new patients.
g. With guidance, collaborates and communicates with referring providers and practices to facilitate
management of complex patient issues.
h. Will be required to rotate in departments with call centers.
b. Prepares routine forms required for appointment and daily operations.
c. Records and processes patient demographics, insurance/payment, and referral information for
patient encounters.
d. Collects all necessary clinical documentation and information. Transcribes code and patient
treatment information into a billing system.
e. May collect, record and secure co-payments made by patients/ families. Reconciles payments
and prepares deposits providing an accurate accounting of fund. Provides an accurate record of
transactions in the Hospital systems.
f. Obtains required authorizations, referrals, and verifications of insurance to compile patient and
staff schedules.
across providers, departments, and institutions.
b. Monitors daily schedule and coordinates flow to optimize resource utilization and patient
experience. With guidance, communicates with clinicians and/or supervisors and routes
patients/visitors to maintain efficient patient/visitor flow.
urgent information or services. Initiate calls for emergency services as required.
Minimum qualifications
Education:
- A high school level of education, bachelor’s degree preferred
Experience:
- Prior customer service or administrative experience preferred
- The ability to communicate effectively both orally and in writing and provide empathy in difficult interpersonal situations
- The ability to work with diverse internal and external constituencies
The posted pay range is Boston Children’s reasonable and good-faith expectation for this pay at the time of posting.
Any base pay offer provided depends on skills, experience, education, certifications, and a variety of other job-related factors. Base pay is one part of a comprehensive benefits package that includes flexible schedules, affordable health, vision and dental insurance, child care and student loan subsidies, generous levels of time off, 403(b) Retirement Savings plan, Pension, Tuition and certain License and Certification Reimbursement, cell phone plan discounts and discounted rates on T-passes. Experience the benefits of passion and teamwork.
Boston Children’s Hospital offers competitive compensation and unmatched benefits for eligible positions; including flexible schedules, affordable health, vision and dental insurance, child care and student loan subsidies, generous levels of time off, 403(b) Retirement Savings plan, Pension, Tuition and certain License and Certification Reimbursement, cell phone plan discounts and discounted rates on T-passes. Experience the benefits of passion and teamwork.
Boston Children’s Hospital is an Equal Opportunity Employer. We do not discriminate on the basis of race, religion, color, gender, sexual orientation, pregnancy, national origin, ancestry, ethnicity, age, disability, military or veteran status or any other classification protected by law in hiring, promotion, compensation and other terms and conditions of employment. Boston Children’s Hospital collects and maintains information regarding gender, race, and ethnicity for equal opportunity compliance purposes. Boston Children’s Hospital also is subject to various government recordkeeping and reporting requirements for the administration of civil rights laws and regulations.
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