Patient Experience Representative II – Dentistry Call Center
77139BR
Dental Services
Status
Full-Time
Standard Hours per Week
40
Job Category
Administration
Regular, Temporary, Per Diem
Regular
Office/Site Location
Brookline
Remote Eligibility
Part Remote/Hybrid
Job Posting Description
At Boston Children’s Hospital, the quality of our care – and our inclusive hospital working environment – lies in the diversity of our people. With patients from local communities and 160 countries around the world, we’re committed to reflecting the spectrum of their cultures, while opening doors of opportunity for our team. Here, different talents pursue common goals. Voices are heard and ideas are shared. Join us, and discover how your unique contributions can change lives. Yours included.
*PER Positions are currently eligible for a Sign-on Bonus of $2,000 for full time positions*
The Patient Experience Representative II will be responsible for:
- Patient Encounter Management:
- Providing positive and effective customer service that supports unit operations
- Collaborating with referring providers and practices
- Obtaining required authorizations to compile patient and staff schedules
- Answer and screen call center phone line.
- Scheduling:
- Scheduling patient encounters and procedures to coordinate with and across providers, departments, and institutions.
- Monitoring daily schedule and coordinates flow to optimize resource utilization and patient experience.
- Communicating with clinicians and/or supervisors and routing patients/visitors to maintain efficient patient/visitor flow.
- Administrative:
- Recording and forwarding messages, triaging call for urgent information or services, initiating call for emergency services
- Providing routine clerical support as needed
- Utilizes all office technology, including phone systems, email, Microsoft Office programs, and clinical, scheduling, and billing applications.
*Schedule will be: 8:30am to 5pm. After training, position will be hybrid, 2-3 days on site.*
To qualify, you must have:
- High School Diploma/GED
- Minimum of 6 months relevant healthcare experience required.
- The ability to communicate effectively both orally and in writing and provide empathy in difficult interpersonal situations
- The ability to work with diverse internal and external constituencies
Boston Children’s Hospital offers competitive compensation and unmatched benefits including flexible schedules, affordable health, vision and dental insurance, child care and student loan subsidies, generous levels of time off, 403(b) Retirement Savings plan, Pension, Tuition and certain License and Certification Reimbursement, cell phone plan discounts and discounted rates on T-passes. Experience the benefits of passion and teamwork.
#LI-Hybrid
Boston Children’s Hospital requires all employees to be vaccinated against COVID-19 and Flu, (unless you are eligible for a medical or religious exemption).
Boston Children’s Hospital is an Equal Opportunity / Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, sexual orientation, gender identity, protected veteran status or disability.
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