Patient Experience Representative I- Ophthalmology
80912BR
Ophthalmology
Status
Full-Time
Standard Hours per Week
40
Job Category
Administration,
Regular, Temporary, Per Diem
Regular
Office/Site Location
Boston
Remote Eligibility
Part Remote/Hybrid
Job Posting Description
At Boston Children’s Hospital, the quality of our care – and our inclusive hospital working environment – lies in the diversity of our people. With patients from local communities and 160 countries around the world, we’re committed to reflecting the spectrum of their cultures, while opening doors of opportunity for our team. Here, different talents pursue common goals. Voices are heard and ideas are shared. Join us, and discover how your unique contributions can change lives. Yours included.
We currently have an open position for a Patient Experience Representative role. This role is front-facing with our patients at our front desk and assists in check-in, patient scheduling, and patient concerns, and also assists with our call center and various projects throughout the department.
Key Responsibilities
Customer Service
operations.
b. Interacts and provides positive and effective customer service to patients and families.
c. Responds to routine inquiries about hospital protocol, policies, and procedures.
d. Involves supervisor to assist with resolution of complex issues.
e. Greets, screens, and directs patients, families, and visitors.
f. Registers new patients.
g. With guidance, collaborates and communicates with referring providers and practices to facilitate
management of complex patient issues.
h. May be required to rotate in departments with call centers.
Patient Registration/Admissions/Discharge
b. Monitors clinic activity to ensure the best possible patient experience.
c. With guidance, may prepare rooms for examinations and provides assistance to patients
according to established procedures and instructions. Cleans and sets up room for examination
and prepares routine forms required for appointment.
d. Records and processes patient demographics, insurance/payment, and referral information for
patient encounters.
e. Collects all necessary clinical documentation and information. Transcribes code and patient
treatment information into a billing system.
f. May collect, record and secure co-payments made by patients/ families. Reconciles payments
and prepares deposits providing an accurate accounting of fund. Provides an accurate record of
transactions in the Hospital systems.
g. Obtains required authorizations, referrals, and verifications of insurance to compile patient and
staff schedules.
Scheduling
across providers, departments, and institutions.
b. Monitors daily schedule and coordinates flow to optimize resource utilization and patient
experience. With guidance, communicates with clinicians and/or supervisors and routes
patients/visitors to maintain efficient patient/visitor flow.
Patient Flow Coordination
Administration
urgent information or services. Initiate calls for emergency services as required.
Minimum qualifications
Education:
- A high school level of education, bachelor’s degree preferred
Experience:
- Prior customer service or administrative experience preferred
- The ability to communicate effectively both orally and in writing and provide empathy in difficult interpersonal situations
- The ability to work with diverse internal and external constituencies
Schedule: Hybrid, The shifts can vary, 7:00-3:30pm, 8-4:30 pm, 8:30-5 pm, 9-5:30 or 11 am-7:30 pm and requires Saturday clinic coverage as well (1x/3 months). This job may require travel to our Cape office in Sandwich, Worcester, Waltham, or our Mass Eye and Ear Boston location (1-2/month).
This role is eligible for a $2,000 sign on bonus (not eligible for internal candidates).
Boston Children’s Hospital offers competitive compensation and unmatched benefits including flexible schedules, affordable health, vision and dental insurance, child care and student loan subsidies, generous levels of time off, 403(b) Retirement Savings plan, Pension, Tuition and certain License and Certification Reimbursement, cell phone plan discounts and discounted rates on T-passes. Experience the benefits of passion and teamwork.
Boston Children’s Hospital requires all employees to be vaccinated against COVID-19 and Flu, (unless you are eligible for a medical or religious exemption).
Boston Children’s Hospital is an Equal Opportunity / Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, sexual orientation, gender identity, protected veteran status or disability.
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