Position Summary:
This position is responsible for continuous, efficient, and smooth patient flow in the outpatient/ambulatory setting. Serves as the patient liaison through clinical responsibilities and plays an important role in the hospital’s clinical operations, and patient experience. The MA responds to hourly variations in patient volume, clinician, and room availability to continually maximize efficient use of space and resources in the clinic; identifies and provides necessary clinical preparation pertaining to patient care according to protocols; assists with patient care as warranted and within their scope of practice. The Medical Assistant may be present in secure medication storage areas and are allowed incidental access to medication. The Medical Assistant will be clinically supervised by a Physician or Physician Assistant.

Key Responsibilities:

• Responds to variations in patient volume, provider ability, and resources (e.g., early arrivals, no shows, providers who are absent, etc.) by making continual adjustments in room utilization and assignment.
• Maintains communication with patients, families, and providers regarding delays and schedule interruptions.
• Prepares exam room for each patient in accordance with needs of patient’s visit. Escorts patient to exam room and prepares patients for provider visit. Checks to ensure patient comfort, privacy, and safety.
• Prepares medical record for patient visit, confirming accuracy with patient identifiers, entering chief complaint and social history.
• Records patient’s stated level of pain and performs other screening tools to include fall risk, abuse, neglect, tobacco usage, etc.
• Performs and records vital signs (blood pressure, pulse, temperature, height, and weight).
• Performs routine tests that may include, but are not limited to: electrocardiogram, vision and hearing screening, and collection of specimens for lab testing.
• Prepares specimens for transports as needed.
• Reviews list of medications with patient.
• Notifies provider of patient requests for referrals and prescription renewals Performs Point of Care Testing (POC) as ordered, including Urine dips, HCG testing, Strep A, HGB A1C, and glucose testing.
• Performs daily/monthly quality assurance for POC as outlined in hospital policy and procedures.
• Ensures the necessary supplies and equipment are ready for the provider’s use during the visit
• Participates in prescription management tasks, including prior authorization.
• Stocks, maintains, and rotates supplies in clinic rooms daily according to clinic demands.
• At the direction of a provider, participates in telephone screening and follow-up communications with patients and/or families.
• Controls and monitors patient flow to maximize efficient use of providers and exam rooms.

Minimum Qualifications
Education:

• High School Diploma / GED required. Associates Degree preferred.
• Completed High school diploma and Medical Assistant program

Licensure/ Certifications:

• CPR and Basic Life Support Certification
• NCCA (National Commission for Certifying Agency) recognized Medical Certification required OR certification needs to be completed within one year of hire date.
• Any of the following are acceptable:
  • Certified Medical Assistant (CMA) from the American Association of Medical Assistants (AAMA)
  • Registered Medical Assistant (RMA) from the American Medical Technologists National
  • Certified Medical Assistant (NCMA) from the National Center for Competency Testing
  • Certified Clinical Medical Assistant (CCMA) from the National Health Career Association
  • Clinical Medical Assistant Certification (CMAC) from the American Medical Certification Association