IT Manager I
84881BR
Information Services-Technical Services
Status
Full-Time
Standard Hours per Week
40
Job Category
Information Technology,
Regular, Temporary, Per Diem
Regular
Pay Range
$132683.20-$212295.20 Annual
Office/Site Location
Boston
Remote Eligibility
Part Remote/Hybrid
Job Posting Description
At Boston Children’s Hospital, the quality of our care – and our inclusive hospital working environment – lies in the diversity of our people. With patients from local communities and 160 countries around the world, we’re committed to reflecting the spectrum of their cultures, while opening doors of opportunity for our team. Here, different talents pursue common goals. Voices are heard and ideas are shared. Join us, and discover how your unique contributions can change lives. Yours included.
Overseeing and managing technical IT staff, manages on-premises and cloud-based server environments, and ensures alignment with business, security, and compliance requirements. Core responsibilities encompass strategic and capacity planning, team leadership, systems management, performance monitoring, vendor management, and process improvement initiatives. In addition to technical leadership, this role is responsible for setting priorities, optimizing resource utilization, fostering team development, and partnering with cross-functional teams to support enterprise projects, infrastructure modernization initiatives, and continuous improvement efforts.
Key Responsibilities
- Leads team and schedules day-to-day activities. Provides work direction, career development and performance reviews. Responsible for staffing during normal hours.
- Leads team in administration and processing of all problems. Ensures that issues are responded to and resolved appropriately in a timely manner.
- Resolves the more complex problems, escalated by staff and provides direct assistance to end user. Functions as a liaison to other Hospital groups for ISD staff, when needed.
- Recommends and implements procedural changes and improvements to the ever-changing technological environment making it more efficient and responsive to end-user needs.
- Provides status reports and feedback to management. Interacts closely with other Hospital departments to better serve the end user community.
- Demonstrates and maintains a broad in-depth knowledge of supported software, related system requirements. Recommends new technology as appropriate.
- Trains new staff in daily operations and procedures of the department. Participates in and helps coordinates end-user trainings. Schedules staff for appropriate trainings.
Knowledge and Skills
- Coordinates and supervises the daily activities of a support, production, or operations teams
- Sets priorities for the team to ensure task completion; coordinates work activities with other supervisors
- Decisions and problem-solving are guided by policies, procedures, and business plan; receives guidance and oversight from manager
- Typically, does not spend more than 20% of time performing the work supervised
Education
- Bachelor’s Degree- Computer Science Programming
Experience
- 3 years of managing people/leadership experience
- 5-10 years of total IT experiences
The posted pay range is Boston Children’s reasonable and good-faith expectation for this pay at the time of posting.
Any base pay offer provided depends on skills, experience, education, certifications, and a variety of other job-related factors. Base pay is one part of a comprehensive benefits package that includes flexible schedules, affordable health, vision and dental insurance, child care and student loan subsidies, generous levels of time off, 403(b) Retirement Savings plan, Pension, Tuition and certain License and Certification Reimbursement, cell phone plan discounts and discounted rates on T-passes. Experience the benefits of passion and teamwork.
Boston Children’s Hospital is an Equal Opportunity Employer. We do not discriminate on the basis of race, religion, color, gender, sexual orientation, pregnancy, national origin, ancestry, ethnicity, age, disability, military or veteran status or any other classification protected by law in hiring, promotion, compensation and other terms and conditions of employment. Boston Children’s Hospital collects and maintains information regarding gender, race, and ethnicity for equal opportunity compliance purposes. Boston Children’s Hospital also is subject to various government recordkeeping and reporting requirements for the administration of civil rights laws and regulations.
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