Position Summary
Directs the administrative, financial, operational, and research functions of the Division of Emergency Medicine, one of the largest divisions in the Department of Pediatrics. This role carries broad responsibility for clinical operations administration in addition to research, academic, and financial administration. Partners closely with the Division Chief on revenue integrity, physician staffing operations, advanced-practice-provider (APP) program administration, operational analytics, and the division’s community-network hospital relationships.

Key responsibilities

Revenue Integrity & Professional Billing

• Accountable for ED professional billing operations and charge capture.
• Oversees Epic charging workflows and manages the coding-vendor relationship.
• Develops dashboards and reports in Epic and 3M 360 to audit professional visit and procedure volume.
• Recommends provider-documentation improvements to strengthen coding accuracy and revenue integrity.
• Ensures billing compliance in collaboration with the coding vendor, CHPA compliance auditor, BCH Compliance, and ED Facility leadership.

Clinical Operations & Administrative Infrastructure

• Oversees administrative support for physician scheduling, clinical-commitment monitoring, and operational forecasting.
• Directs the infrastructure supporting the ED clinician schedule across approximately 80 attendings, 19 fellows, 22 APPs, and ~230 rotating residents
• Leads operational-efficiency and process-improvement initiatives.
• Oversees the division’s clinical-operations analytics and reporting infrastructure.
• Partners with the Clinical Chief on development and ongoing management of the APP program.

Community Network Hospital Relationships

• Manages administrative relationships supporting 5 Community programs
• Oversees credentialing, onboarding, and reappointments across BCH and community-hospital sites.
• Negotiates annual financial agreements related to network activities and collaborates on network initiatives and process improvement.
• Serves on the Community Hospital Network Oversight Committee.

Administration, Finance & Staff

• Supervises division administrative and research staff, including hiring, training, work organization, performance management, and merit determinations.
• Oversees faculty and fellow appointment processing in compliance with BCH and Harvard Medical School requirements.
• Develops and monitors research, training-grant, foundation, and general-fund budgets in collaboration with division leadership.
• Establishes reconciliation and financial-monitoring procedures and authorizes expenditures for funds under departmental control.
• Supports grant submissions and ensures compliance with institutional and sponsor policies.
• Serves as a liaison to hospital departments, faculty, staff, external organizations, and regulatory agencies; partners with division leadership on strategic planning.

Minimum qualifications

Education:

• Bachelor’s degree in business administration or related field required. Master’s degree preferred.

Experience:

• 8+ years of progressively responsible experience in academic clinical and research operations, including professional fee billing/revenue integrity and clinical operations management.
• Demonstrated ability to manage complex operational, financial, personnel, and information-system issues.
• Working knowledge of Epic charging workflows, coding/compliance, and operational analytics strongly preferred.
• Proven leadership, negotiation, and conflict-resolution skills across complex cross-functional environments.