Key Responsibilities: 1. Organizes and supervises the daily activities of assigned staff through daily work assignments, productivity measuring and quality assurance review.
2. Oversees and manage productivity requirements and quality assurance metrics for assigned
work, communicating effectively the expectations to assigned staff, with monitoring/measuring on
a daily, weekly, and monthly basis.
3. Maintains a thorough knowledge of payer rules, regulations, policies, and procedures relative to
assigned PO function / area.
4. Assist in development and updates departmental procedures in order to accommodate payer
specific requirements and to expedite payment.
5. Establish and fosters professional relationships with representatives of payer organizations in order to facilitate appeals of payer decisions; interpret regulation or policy; gather information
pertinent to current or proposed developments.
6. Works closely with manager, peers and leadership, sharing critical information and statistical
data, and developing strategies that will enhance the functional areas performance and human
resources.
7. Collaborates with internal resources to facilitate process improvement policies and procedures for
the physician billing department. Maintains compliance with the hospital’s billing policies and
procedures. Assists and participates with representatives of the PO technology team and other
hospital departments to ensure that systems meet payer and regulatory billing requirements.
8. Evaluates, coaches and trains staff for development and performance improvement. Completes
employee performance evaluations accurately and timely in accordance with hospital and
departmental requirements.

• Analytical skills to resolve complex problems requiring the use of scientific, mathematical, or
technical principles and in depth, experienced based cross functional knowledge.
• Excellent written and verbal communication skills in order to effectively deal with conflicting views
and issues and mediate fair solutions.
• Ability to identify, analyze and resolve problems and situations quickly and effectively.
• Ability to work with diverse internal and external constituencies.
• Strong knowledge of overall physician billings operations related to healthcare.
• Demonstrated leadership abilities.

Minimum Qualifications
Education: High School / GED required
Experience: Four years of related physician or hospital billing work experience required.
Preferred: EPIC experience and have previously managed a team before