Patient Access Liaison (hybrid) 8am-4:30pm
74551BR
Ambulatory Services
Status
Full-Time
Standard Hours per Week
40
Job Category
Administration
Regular, Temporary, Per Diem
Regular
Office/Site Location
Boston
Remote Eligibility
Part Remote/Hybrid
Job Posting Description
At Boston Children’s Hospital, the quality of our care – and our inclusive hospital working environment – lies in the diversity of our people. With patients from local communities and 160 countries around the world, we’re committed to reflecting the spectrum of their cultures, while opening doors of opportunity for our team. Here, different talents pursue common goals. Voices are heard and ideas are shared. Join us, and discover how your unique contributions can change lives. Yours included.
Please note that training will take place in Jamaica Plain, MA 100% in-person. After training you will be hybrid and then when working in-person be at our Boston location.
$1,500 sign-on bonus
The Patient Access Liaison will:
1. Provides centralized scheduling services for the Shared Patient Access Center/Call center. Performs tasks to
meet patient access, scheduling, and patient satisfaction goals. 2. Interacts with patients and families via telephone to provide information in response to inquiries. Identify caller’s needs, clarifies information, and provides centralized registration and scheduling for service options of primary care and specialty care. 3. Registers patients by collecting patient and insurance information. 4. Gathers pertinent information for prescription and refill requests. 5. Receives routine complaints and issues during telephone calls. Replies with the appropriate predetermined response. Elevates non-routine issues to POD supervisor for further action 6. Attends and participates in team meetings as required. Contributes by making suggestions for process improvements
1 year of related experience, i.e., customer service experience, preferably in a call center environment or healthcare setting
High-school or GED diploma
Boston Children’s Hospital requires all employees to be vaccinated against COVID-19 and Flu, (unless you are eligible for a medical or religious exemption).
Boston Children’s Hospital is an Equal Opportunity / Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, sexual orientation, gender identity, protected veteran status or disability.
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