Applications Support Specialist
76586BR
Ophthalmology
Status
Full-Time
Standard Hours per Week
40
Job Category
Information Technology
Regular, Temporary, Per Diem
Regular
Office/Site Location
Waltham
Remote Eligibility
Part Remote/Hybrid
Job Posting Description
At Boston Children’s Hospital, the quality of our care – and our inclusive hospital working environment – lies in the diversity of our people. With patients from local communities and 160 countries around the world, we’re committed to reflecting the spectrum of their cultures, while opening doors of opportunity for our team. Here, different talents pursue common goals. Voices are heard and ideas are shared. Join us, and discover how your unique contributions can change lives. Yours included.
- Establishing and maintaining a departmental desktop computer network.
- Providing support and training for departmental computer system applications. Developing and preparing user documentation and training materials.
- Responding to requests from departmental users for information or assistance regarding network and/or application problems. Monitoring, resolving or escalating help desk issues as appropriate.
- Facilitating installation of new equipment/software.
- Managing system security and issuing access as appropriate.
- Assisting in integrating departmental desktop computers and participating in testing and implementing systems installations and upgrades.
- Integrating departmental presentation needs via the network.
- Assisting with electronic learning resources.
- Monitoring work queues to identify trends and problem areas.
- Developing and recommending changes in departmental policies and procedures. Communicating new policies and procedures to staff
Schedule: M-F, 800-430; Wed 700-330, e/o Thu 6a-230p. Potential for hybrid after training is complete
Location: First 3 months of training in Boston, then will travel between Waltham, Worcester, Weymouth, Peabody, and other satellites regularly.
To qualify, you must have:
- Bachelor’s Degree in Business Administration with a concentration in computer science or a closely related field
- Analytical skills to resolve complex problems requiring the use of scientific, mathematical, or technical principles and in depth, experienced based cross functional knowledge.
- Communication skills in order to effectively deal with conflicting views or issues and mediate fair solutions, or well developed writing skills.
Boston Children’s Hospital offers competitive compensation and unmatched benefits including flexible schedules, affordable health, vision and dental insurance, child care and student loan subsidies, generous levels of time off, 403(b) Retirement Savings plan, Pension, Tuition and certain License and Certification Reimbursement, cell phone plan discounts and discounted rates on T-passes. Experience the benefits of passion and teamwork.
Boston Children’s Hospital requires all employees to be vaccinated against COVID-19 and Flu, (unless you are eligible for a medical or religious exemption).
Boston Children’s Hospital is an Equal Opportunity / Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, sexual orientation, gender identity, protected veteran status or disability.
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