Patient Navigator

• Meets with/calls patients and families to review the implementation of care plans. Refers patients to services frequently used in a clinic and specialized services as needed. Explains hospital/community-based resources to patients and families, providing documentation.
• Assesses patients for referrals to resources. Acts as a liaison with internal and community resources. May contact hospital and community resources to ensure access to services.
• May assist patients and families with scheduling multidisciplinary appointments. Reviews appointment schedule and appointment instructions. Coordinates logistics for plan adherence such as appointment reminders and arranging transportation.
• Assists patients with applying for insurance. Provides insurance information to care teams to determine eligibility for services.
• Maintains relationships for accessing community-based resources. Provides outreach and maintains positive working relationships with providers/administrative staff (including physicians, office staff, nurses, and social services staff). Reports outcomes of referrals to referral source.
• Documents patient care and collects required data. Tracks outcomes and supports strategic planning processes. Develops and maintains data.
• Attends and participates in care planning meetings to prepare patients for discharge or continuing care.

In order to qualify, you must have:

• High School Diploma / GED required, Bachelor’s Degree in Human Services or other related field preferred
• A minimum of one year of experience with the clinic population, work with community resources or closely-related required
• The ability to communicate effectively both orally and in writing and provide empathy in difficult interpersonal situations.
• Work requires the analytical skills to resolve problems that require the use of basic scientific, mathematical, or technical principles.
• Bilingual may be preferred.

Boston Children’s Hospital offers competitive compensation and unmatched benefits including flexible schedules, affordable health, vision and dental insurance, child care and student loan subsidies, generous levels of time off, 403(b) Retirement Savings plan, Pension, Tuition and certain License and Certification Reimbursement, cell phone plan discounts and discounted rates on T-passes. Experience the benefits of passion and teamwork.