Field Service Engineer
77622BR
Pediatric Physician's Organization
Status
Full-Time
Standard Hours per Week
40
Job Category
Information Technology
Regular, Temporary, Per Diem
Regular
Office/Site Location
Wellesley
Remote Eligibility
Onsite Only
Job Posting Description
At Boston Children’s Hospital, the quality of our care – and our inclusive hospital working environment – lies in the diversity of our people. With patients from local communities and 160 countries around the world, we’re committed to reflecting the spectrum of their cultures, while opening doors of opportunity for our team. Here, different talents pursue common goals. Voices are heard and ideas are shared. Join us, and discover how your unique contributions can change lives. Yours included.
The Field Service Engineer will be responsible for:
- Daily logging of tasks and activities via JIRA Service Desk
- User and device onboarding
- Providing end user support for various applications
- Participation in team meetings and collaboration for upcoming projects
- Providing onsite support for hardware and software upgrades
- Providing prompt and courteous resolution to user requests and issues
- Providing security, compliance and HIPAA checks at all practices
In order to qualify, you must have:
- Bachelor’s Degree in Computer Science or closely related field
- MCSA, A+ , CISSP desirable
- Knowledge of HIPAA, compliance, and electronic medical record systems helpful
- Knowledge of physician practice management systems and workflow helpful
- Minimum 3 years’ experience with PC hardware and software, printers, notebooks, Macs, iPads, and mobile devices
- Experience supporting Windows 10 and macOS
- Experience with Active Directory
- Experience with security and protection tools, antivirus and malware detection and removal
- Familiarity with TCP/IP networking, VPN, Wi-Fi
- Knowledge of Windows Server, VMware, and Citrix desirable
- Knowledge of JIRA helpful
- Knowledge of Cisco Meraki network gear as well as switches, routers, and firewalls desirable
- Must own a reliable car and be able work remotely and independently
- Local travel: up to 90%
- Must be able to lift 50lbs
Boston Children’s Hospital offers competitive compensation and unmatched benefits, including a rotating days/evenings and week-end schedule, affordable health, vision and dental insurance, generous levels of time off, 403(b) Retirement Savings plan, Pension, Tuition Reimbursement, cell phone plan discounts and discounted rates on T-passes (50% off). Discover your best.
#LI-Hybrid
Boston Children’s Hospital requires all employees to be vaccinated against COVID-19 and Flu, (unless you are eligible for a medical or religious exemption).
Boston Children’s Hospital is an Equal Opportunity / Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, sexual orientation, gender identity, protected veteran status or disability.
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