Patient Experience Coordinator
79457BR
Pediatrics-Genetics
Status
Full-Time
Standard Hours per Week
40
Job Category
Administration,
Regular, Temporary, Per Diem
Regular
Office/Site Location
Boston
Remote Eligibility
Full-Time Remote
Job Posting Description
At Boston Children’s Hospital, the quality of our care – and our inclusive hospital working environment – lies in the diversity of our people. With patients from local communities and 160 countries around the world, we’re committed to reflecting the spectrum of their cultures, while opening doors of opportunity for our team. Here, different talents pursue common goals. Voices are heard and ideas are shared. Join us, and discover how your unique contributions can change lives. Yours included.
*PER Positions are currently eligible for a Sign-on Bonus of $2,000 for full time positions*
The Patient Experience Coordinator will be responsible for:
Customer Service:
- Demonstrate positive and effective customer service that support departmental and hospital operations.
- Interact and provide positive and effective customer service to participants and families.
- Respond to routine inquiries about protocol, policies, and procedures.
- Resolve complex issues.
- Prepare for and attend morning team huddles.
- Collaborate and communicate with referring providers and researchers to facilitate management of complex participant issues.
Technology:
- Utilize all office technology, including phone systems, email, Microsoft Office programs, and clinical, scheduling, and billing applications.
Patient Experience Coordination:
- Monitor clinic activity to ensure the best possible participant experience. Assist with resolving customer service and scheduling issues.
- Respond to participants’ needs and situations requiring escalated service response.
- Manage one or multiple researchers’ concerns and intervenes when appropriate to assist.
To qualify you must have:
- High School Diploma / GED
- Bachelor’s degree preferred.
- Minimum 2 years of related healthcare experience, related computer application experience (i.e., Microsoft Application Suite, Adobe, Google Applications, etc.), and strong customer service experience.
Boston Children’s Hospital offers competitive compensation and unmatched benefits including flexible schedules, affordable health, vision and dental insurance, child care and student loan subsidies, generous levels of time off, 403(b) Retirement Savings plan, Pension, Tuition and certain License and Certification Reimbursement, cell phone plan discounts and discounted rates on T-passes. Experience the benefits of passion and teamwork.
Boston Children’s Hospital requires all employees to be vaccinated against COVID-19 and Flu, (unless you are eligible for a medical or religious exemption).
Boston Children’s Hospital is an Equal Opportunity / Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, sexual orientation, gender identity, protected veteran status or disability.
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