Temp – Case Coordinator (Heart Center)

The Temp Heart Center Case Coordinator will be responsible for:

• Assisting patient/patient families from the second opinion process to the time they come here for care in a timely manner
• Creating medical record number, uploading patients record and studies to Powerchart, EPIC, and Synapse
• Maintaining up to date the second opinion process portal
• Delivering concierge-level attention to service for each patient.
• Assisting in getting financial clearance of the patient.
• Preparing documentation needed for patients and families to do Visa application.
• Communicating to hospital staff of social/economic problems of the patient/family.
• Assisting patient families with housing.
• Meeting patients upon arrival and give a tour of the hospital to the patient/families as needed.
• Visiting and assisting family/patients while they are in the hospital to ensure they are aware of the services being received and address any concerns/issue.
• Communicating with clinicians and social workers of any concerns from families.
• Preparing discharge package and making any necessary follow up visits.
• Keeping surgeon informed of all relevant patient information.

Schedule: M-F, 830a-500pm, primarily onsite weekly

To qualify, you must have:

• Bachelor’s Degree in International Business, Healthcare, or Related field.
• Minimum one year experience working in health care, customer or language services, hospitality
• International life experience and experience serving an international clientele in a work environment.
• Written and verbal fluency in English required and second language preferred.
• Excellent customer service skills, with the ability to interact effectively with a diverse population, and all levels of internal and external customers
• The ability to identify complex problems and reviewing related information to develop and evaluate options and implement solutions.
• Strong interpersonal skills with the ability to deals with others in a pleasant and respectful manner and display sensitivity to the needs and concerns of others.
• The ability to ensure information is complete and accurate; follows up with others to ensure that agreements and commitments have been fulfilled.
• Intermediate skills in MS Office Excel, Word, and PowerPoint as well as navigating an electronic health record.

Boston Children’s Hospital offers competitive compensation and unmatched benefits, including affordable health, vision and dental insurance, generous levels of time off, 403(b) Retirement Savings plan, Pension, Tuition Reimbursement, cell phone plan discounts and discounted rates on T-passes (50% off). Discover your best