Sr PER-Ambulatory
80518BR
Ambulatory Services- Martha Eliot Health Centers
Status
Full-Time
Standard Hours per Week
40
Job Category
Administration,
Regular, Temporary, Per Diem
Regular
Office/Site Location
Jamaica Plain
Remote Eligibility
Part Remote/Hybrid
Job Posting Description
At Boston Children’s Hospital, the quality of our care – and our inclusive hospital working environment – lies in the diversity of our people. With patients from local communities and 160 countries around the world, we’re committed to reflecting the spectrum of their cultures, while opening doors of opportunity for our team. Here, different talents pursue common goals. Voices are heard and ideas are shared. Join us, and discover how your unique contributions can change lives. Yours included.
- Demonstrates effective and empathetic customer service that supports departmental and hospital operations. Responds to patient needs and escalated concerns, ensuring a high-quality experience and timely resolution.
- Greets, screens, and directs patients, families, and visitors; monitors clinic flow to optimize the patient experience.
- Registers new patients and verifies demographic, insurance, and referral information.
- Obtains authorizations and referrals, enters billing and treatment codes, reconciles payments, and prepares deposits.
- Schedules patient appointments and procedures across providers and departments.
- May rotate into call center roles; communicate with referring providers and practices to facilitate patient management.
- Trains, orients, and cross-trains staff on departmental systems, policies, and procedures.
- Enrolls patients and caregivers in the patient portal and ensure staff is informed of customer service and IT system updates.
- Participates in and contributes to departmental initiatives, recommending and implementing process improvements.
Minimum Qualifications
Education:
- High School Diploma or GED required
Experience:
- Minimum 1 year of administrative, front desk or related healthcare experience required.
Boston Children’s Hospital offers competitive compensation and unmatched benefits including flexible schedules, affordable health, vision and dental insurance, childcare and student loan subsidies, generous levels of time off, 403(b) Retirement Savings plan, Pension, Tuition and certain License and Certification Reimbursement, cell phone plan discounts and discounted rates on T-passes. Experience the benefits of passion and teamwork.
Boston Children’s Hospital requires all employees to be vaccinated against COVID-19 and Flu, (unless you are eligible for a medical or religious exemption).
Boston Children’s Hospital is an Equal Opportunity / Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, sexual orientation, gender identity, protected veteran status or disability.
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