Scheduling Coordinator I

Position Summary/ Department Summary:
Schedules patients in multiple areas for appointments or procedures. Collects, verifies, and records required information, screens patients according to departmental policies, and enters information accurately into hospital and departmental computer systems. Answers, screens, and routes telephone calls and performs general office support. May complete work necessary for pre-authorizations and/or referrals. Communicates effectively and promotes teamwork.

Key Responsibilities:

• Schedules appointments/procedures across the enterprise in multiple areas, coordinating with the providers, locations, and families, following the department’s scheduling guidelines. Responds to patient’s concerns and needs, offering possible appointment options such as location and time. Enters appropriate information in hospital IT systems and coordinates care with interpreter services, when necessary.
• Collects, verifies, records, and processes patient demographics, insurance/payment and referral information required for patient appointments in accordance with HIPAA approved procedures. Enters the correct CPT codes to describe examinations and ICD-9/10 codes to facilitate the authorization process.
• Screens patients for potential contraindications for examination and/or location according to area needs, escalating questions and issues appropriately. Accurately fills out paper and/or electronic screening forms, when necessary.
• Answers, screens, and routes telephone calls in a courteous and respectful manner following departmental guidelines. Records and forwards messages and triages calls for urgent information or services. Responds to requests for routine information or assistance within scope of knowledge and authority.
• Works with others to promote and encourage each person’s contribution to the interdisciplinary team toward achieving optimal patient goals and outcomes. Provides exceptional care, exceptional service.
• Performs other duties as needed.

Minimum Qualifications

Education:

• High School Diploma/ GED

Experience:

• No healthcare experience required – Basic customer service and computer skills.
• Analytical skills and judgment to interpret data and take appropriate action in circumstances and situations that vary. Contributes to a supportive team environment within and between other departments and organizations.
• Ability to communicate effectively both orally and in writing and provide empathy in difficult interpersonal situations.
• Strong attention to detail, commitment to excellence, strong planning and organizational skills, using time efficiently, and prioritizing and coordinating tasks appropriately.

Schedule: Monday-Friday: 8:30am-5:00pm, 100% Remote

Boston Children’s Hospital offers competitive compensation and unmatched benefits including flexible schedules, affordable health, vision and dental insurance, child care and student loan subsidies, generous levels of time off, 403(b) Retirement Savings plan, Pension, Tuition and certain License and Certification Reimbursement, cell phone plan discounts and discounted rates on T-passes.