IT Systems Support Operations
81207BR
Pediatric Physician's Organization
Status
Full-Time
Standard Hours per Week
40
Job Category
Information Technology,
Regular, Temporary, Per Diem
Regular
Office/Site Location
Wellesley
Remote Eligibility
Part Remote/Hybrid
Job Posting Description
At Boston Children’s Hospital, the quality of our care – and our inclusive hospital working environment – lies in the diversity of our people. With patients from local communities and 160 countries around the world, we’re committed to reflecting the spectrum of their cultures, while opening doors of opportunity for our team. Here, different talents pursue common goals. Voices are heard and ideas are shared. Join us, and discover how your unique contributions can change lives. Yours included.
Supports end users as well as other members of the PPOC Technical Services team. Assists users by promptly answering questions or resolving problems pertaining to hardware, software, and networking equipment. Provides high-level assistance in specialized or contentious situations.
Key Responsibilities:
- Providing onsite support for end user device and networking issues at large (10+ providers), multi-site PPOC practices and other locations as assigned
- Acting as the primary point of contact for IT support at assigned practices
- Management of end-user devices, network appliances, domain controllers, and file servers
- Daily logging of tasks and activities via service management application(s)
- Participation in team meetings and collaboration for upcoming projects
- Providing prompt and courteous resolution to user requests and issues
- Providing security, compliance, and HIPAA checks at all practices
- Management of larger projects or tasks, and coordinating other team members
- Travel to and between assigned practices at least 50% of the work week
Minimum Qualifications
Education:
- Bachelor’s Degree in the field of Computer Science or a closely related field is required
Experience:
- 5 years’ relatable experience is required
- Experience supporting Windows 10/11 and macOS
- Systems & Device Management: Proficient in Active Directory, Windows Server OS, and imaging HP desktops and laptops; experienced with Remote Monitoring and Management (RMM) tools for end-user device support and deployment.
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Security & Networking: Skilled in antivirus and malware protection, VPN setup, TCP/IP networking, and Wi-Fi troubleshooting; familiar with network hardware including routers, switches, and Cisco Meraki devices.
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Virtualization & Cloud Tools: Knowledgeable in VMware, Citrix, and Microsoft 365 applications; experienced in collaborating across IT and security teams to ensure reliable, secure systems
#LI-Hybrid
Boston Children’s Hospital requires all employees to be vaccinated against COVID-19 and Flu, (unless you are eligible for a medical or religious exemption).
Boston Children’s Hospital is an Equal Opportunity / Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, sexual orientation, gender identity, protected veteran status or disability.
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