Under the direction of the Director, performs a broad scope of business operations functions encompassing both financial and human resource activities.

Key responsibilities

• Manages daily administrative and financial operations for the Department. Provides support on matters of billing, administrative procedures, budgets, and personnel either through direct action, advice or as liaison with other managers and business analyst as appropriate
• Supports department leadership with calendar management, scheduling of meetings, and appointments as needed and appropriate. Coordinates conferences, travel, and other events or activities as needed.
• Acts as administrative liaison between the department and the hospital. Serves on hospital task forces and committees. Works with hospital support departments such as Materials Management, Facilities Planning, Human Resources, ESD and Payroll to ensure good communication and workflow between the department and other departments and services. Provides administrative support to the management team and staff. Frequently utilized as an expert resource/lead for other units/departments.
• Performs a variety of administrative functions for senior staff, management team and staff. Is an active member of unit based/program leadership team. Acts as a liaison for internal and external staff, departments, professional organizations, and agencies.
• Works with department administrator and clinician leaders to develop, implement, and evaluate department’s programs and services that support department goals and objectives. Participates in business planning, identifying personnel needs and resource requirements. Implements approved plans per identified timetables, expected outcomes and measures.
• Manages and oversees administration of departmental supply and equipment inventories, including coordination of facility and equipment maintenance and environmental services. Reviews and authorizes purchase of supplies, equipment and services within established budget allocations.
• Develops and supports systems and processes that measure clinical and administrative productivity, volume, revenue, clinical outcomes, patient and staff satisfaction or other work improvement indicators. Collaborates with other peers, staff, or services to determine best practices, desired outcomes and best method of achieving and reporting outcomes. Analyzes and prepares reports on all measurement and process improvement activities.
• Interviews, develops, and motivates administrative staff, keeping informed of all hospital and departmental activities. Coordinates orientation and training of administrative staff. Organizes work and work processes.

Minimum qualifications

Education:

• Bachelor’s degree in Business administration, health care administration or closely related field required; master’s preferred.

Experience:

• Minimum of three years relevant experience
• Analytical skills to solve problems requiring professional expertise and to improve complex clinical, financial, data, marketing, or HR systems
• Ability to manage staff, negotiate with peer managers, and resolve conflicts to reach workable solutions
• Capacity to work independently, using sound judgment to support and advance program and hospital goals

Boston Children’s Hospital offers competitive compensation and unmatched benefits including flexible schedules, affordable health, vision and dental insurance, child care and student loan subsidies, generous levels of time off, 403(b) Retirement Savings plan, Pension, Tuition and certain License and Certification Reimbursement, cell phone plan discounts and discounted rates on T-passes. Experience the benefits of passion and teamwork.