The Division of Gastroenterology, Hepatology, and Nutrition offers highly personalized care from our comprehensive pediatric gastroenterologists. As a Scheduling Coordinator, you will assist in scheduling patients with our teams of gastroenterologists who will provide them with state of the art, family centered care.

Key Responsibilities:

1. Schedule appointments/procedures across the enterprise in multiple areas, coordinating with the providers, locations, and families, following the department’s scheduling guidelines.
2. Respond to patient’s concerns and needs, offering possible appointment options such as location and time. Enter appropriate information in hospital IT systems and coordinate care with interpreter services, when necessary.
3. Collect, verify, record, and process patient demographics, insurance/payment and referral information required for patient appointments in accordance with HIPAA approved procedures. Enter the correct CPT codes to describe examinations and ICD-9/10 codes to facilitate the authorization process.
4. Screen patients for potential contraindications for examination and/or location according to area needs, escalating questions and issues appropriately. Accurately fill out paper and/or electronic screening forms, when necessary.
5. Answer, screen, and route telephone calls in a courteous and respectful manner following departmental guidelines. Record and forward messages and triage calls for urgent information or services. Respond to requests for routine information or assistance within scope of knowledge and authority.
6. Work with others to promote and encourage each person’s contribution to the interdisciplinary team toward achieving optimal patient goals and outcomes. Provide exceptional care, exceptional service.

Schedule will be 8am to 4:30pm Monday through Friday

Minimum Qualifications
Education:

1. High School Diploma/GED

Experience:

1. Basic computer skills
2. Ability to communicate effectively both orally and in writing and provide empathy in difficult interpersonal situations.
3. Strong attention to detail, commitment to excellence, strong planning and organizational skills, using time efficiently, and prioritizing and coordinating tasks appropriately.

Boston Children’s Hospital offers competitive compensation and unmatched benefits, including affordable health, vision and dental insurance, generous levels of time off, 403(b) Retirement Savings plan, Pension, Tuition Reimbursement, cell phone plan discounts and discounted rates on T-passes. Discover your best.