Position Summary:
The Epic Senior Application Analyst – ClinDoc serves as a subject matter expert (SME) with deep knowledge of Epic ClinDoc, related Epic and non-Epic systems, and the clinical processes they support. This role independently manages the design, build, configuration, testing, and ongoing support of complex ClinDoc implementations and integrations. The Analyst applies a consultative, solutions-driven approach to partner with clinical and IT teams, ensuring optimal design, usability, and performance of the Epic ClinDoc module and related applications.

Principal Duties and Responsibilities:

• Epic Subject Matter Expert: Serve as a ClinDoc SME with deep understanding of core Epic functionality, related applications, and integrated workflows. Manage advanced configurations across multiple clinical areas with broad system impact.

• System Design & Configuration: Independently design, build, and maintain complex Epic ClinDoc solutions, incorporating advanced logic, workflow customization, and integration with other Epic and non-Epic systems. Document build decisions and participate in comprehensive testing activities.

• Consultative Business Solutions: Partner with clinical operations to assess needs, analyze workflows, and identify opportunities for optimization. Present solution recommendations, manage implementation, and ensure alignment with organizational goals and Epic best practices.

• Integration Management: Lead integration initiatives between Epic ClinDoc and third-party applications or devices. Collaborate with internal technical teams and vendors to ensure seamless interoperability, compliance, and performance.

• Troubleshooting & Issue Resolution: Serve as an escalation point for complex or cross-application issues. Diagnose root causes, implement solutions, and ensure minimal disruption to clinical operations.

• Upgrades & Maintenance: Own release note review and prioritization for ClinDoc-related updates. Coordinate testing, communication, and rollout of upgrades. Maintain test scripts and monitor ongoing system performance.

• Communication & Leadership: Communicate effectively with clinical, technical, and leadership teams. Facilitate meetings to discuss milestones, system changes, and issues. Mentor junior analysts and provide input on best practices and policy updates.

• Training & Support: Develop or contribute to end-user training materials. Provide specialized training to super-users and clinical staff.

• Professional Development: Stay current on Epic ClinDoc developments and best practices through conferences, Epic trainings, and user groups.

Minimum Qualifications

Required Education:

• Bachelor’s Degree required.

• An associate’s degree with an additional 2 years of related experience or a high school diploma/GED with an additional 4 years of related experience may substitute for a bachelor’s degree.

Required Work Experience:

• Minimum of 3 years of experience supporting or implementing Epic applications, including build experience within Epic ClinDoc.

• Demonstrated experience performing moderately complex system builds and operational analysis.

• Experience presenting to or advising end users or clients on technical or workflow issues.

• Experience contributing to or developing training materials for system end users.

Preferred Work Experience:

• 5+ years of experience supporting or implementing Epic applications, with demonstrated expertise in Epic ClinDoc.

• Experience working in clinical operational areas (inpatient nursing, patient care documentation, etc.) with an understanding of workflow challenges.

• Experience as a super-user or clinical end-user of electronic health record systems.

Certifications Required:

• Epic ClinDoc Certification

• Epic certification in a second CORE application (as applicable to department)

Certifications Preferred:

• Lean Six Sigma Green Belt.

• Epic certifications in related or ancillary Epic applications (e.g., Orders, Stork, or ASAP).