Epic Analyst I (Cadence/Referrals)
82827BR
Information Services-Applications
Status
Full-Time
Standard Hours per Week
40
Job Category
Information Technology,
Regular, Temporary, Per Diem
Regular
Pay Range
$65936.00-$105497.60 Annual
Office/Site Location
Boston
Remote Eligibility
Part Remote/Hybrid
Job Posting Description
At Boston Children’s Hospital, the quality of our care – and our inclusive hospital working environment – lies in the diversity of our people. With patients from local communities and 160 countries around the world, we’re committed to reflecting the spectrum of their cultures, while opening doors of opportunity for our team. Here, different talents pursue common goals. Voices are heard and ideas are shared. Join us, and discover how your unique contributions can change lives. Yours included.
Position Summary / Department Summary:
The Epic Analyst I serves as a member of the team supporting the Epic Cadence and/or Referrals application. This role requires an understanding of operational workflows and how they interact with Epic systems. The Analyst I assists with basic configuration tasks, troubleshooting, ticket analysis, and ongoing system maintenance under the guidance of senior analysts.
Key Responsibilities:
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Support operational areas with foundational knowledge of the Epic Cadence and/or Referrals application.
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Assist in resolving routine issues and escalate complex problems to senior team members.
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Outline basic build requirements and identify considerations for completing tasks.
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Participate in triage by reviewing incoming tickets and performing first-level analysis.
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Identify when requests should transition to project-based work.
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Perform basic configuration tasks following departmental standards, including updates to rules, visit types, and templates.
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Document decisions, update business rules, and assist in creating user documentation.
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Conduct unit testing on assigned build work and collaborate with team members on QA efforts.
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Support integrations impacting the Epic application and research relevant system functionality.
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Participate in upgrades by reviewing release notes and assisting in test script creation and execution.
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Maintain clear and consistent communication with end-users regarding application issues and updates.
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Gather feedback from super-users and assist with delivering training as needed.
Required Certification:
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Epic certification in Cadence and/or Referrals (or ability to obtain within the designated time frame).
Minimum Qualifications
Education:
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Bachelor’s degree; OR
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Associate’s degree with 2 years of related experience; OR
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High school diploma/GED with 4 years of related experience.
Experience:
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Minimum 1 year of experience supporting Epic Cadence and/or Referrals in an operational or IT capacity, including template management or basic build work.
The posted pay range is Boston Children’s reasonable and good-faith expectation for this pay at the time of posting.
Any base pay offer provided depends on skills, experience, education, certifications, and a variety of other job-related factors. Base pay is one part of a comprehensive benefits package that includes flexible schedules, affordable health, vision and dental insurance, child care and student loan subsidies, generous levels of time off, 403(b) Retirement Savings plan, Pension, Tuition and certain License and Certification Reimbursement, cell phone plan discounts and discounted rates on T-passes. Experience the benefits of passion and teamwork.
Boston Children’s Hospital offers competitive compensation and unmatched benefits for eligible positions; including flexible schedules, affordable health, vision and dental insurance, child care and student loan subsidies, generous levels of time off, 403(b) Retirement Savings plan, Pension, Tuition and certain License and Certification Reimbursement, cell phone plan discounts and discounted rates on T-passes. Experience the benefits of passion and teamwork.
Boston Children’s Hospital is an Equal Opportunity Employer. We do not discriminate on the basis of race, religion, color, gender, sexual orientation, pregnancy, national origin, ancestry, ethnicity, age, disability, military or veteran status or any other classification protected by law in hiring, promotion, compensation and other terms and conditions of employment. Boston Children’s Hospital collects and maintains information regarding gender, race, and ethnicity for equal opportunity compliance purposes. Boston Children’s Hospital also is subject to various government recordkeeping and reporting requirements for the administration of civil rights laws and regulations.
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