Role/Department Summary: The Development Assistant, Direct Response, will serve a vital supportive role in helping to achieve the fundraising goals set by the Boston Children’s Hospital Trust. Working with the Leadership Giving team, this position will partner with the team to operate efficiently in its efforts to raise philanthropic support for the hospital’s mission. They will also have a unique career development opportunity to gain experience in fundraising at a large and highly impactful organization.

Responsibilities:

• Serve as the primary point of contact for all donor inquiries, including those related to gifts, sustainer questions and cancellations, and tribute requests
• Work with our direct response strategy agency to coordinate on-brand, on-time, and error-free production of direct mail fundraising mailings, in collaboration with the rest of the team
• Accurately proofread all marketing copy to ensure accuracy
• Act as team lead on donor communications for tribute giving
• Prepare invoices for the dept including payment requisitions for vendors and employee reimbursements; Serve as contact to resolve discrepancies; Reconcile monthly bills with overall budget
• Make local, national, or international travel arrangements for Trust and hospital staff as needed
• Provide general office support including answering phones, preparing special mailings, and providing other basic administrative help as necessary
• Organize remote and occasional onsite meetings including: developing and managing invitation lists, attendance, room space, and refreshments
• Assist supervisor with special projects and prepare reports and documents as needed
• Develop proficiency in donor database, with the ability to run basic reports and queries
• May serve as resource and provide training to other admin staff

Education Requirements:

• An Associate’s Degree and 4 years of fundraising related work experience is required. Bachelor’s degree preferred and would replace the experience requirement

Experience:

• Customer service experience preferred
• Strong written and verbal communication skills
• Excellent attention to detail and highly proficient in proofreading and project management
• Highly organized and self-motivated to meet critical deadlines, with the ability to work under pressure while coordinating several projects simultaneously
• Ability to develop strong relationships with others and foster a positive work environment
• Strong critical thinking skills and the ability to proactively problem solve and recommend process improvements
• Skilled in Microsoft Office Suite (WORD, Excel, PowerPoint); Ability to work with data and databases