EPIC ANALYST I (Cheers Campaigns / MyChart)
82914BR
Information Services-Applications
Status
Full-Time
Standard Hours per Week
40
Job Category
Information Technology,
Regular, Temporary, Per Diem
Regular
Pay Range
$65936.00-$105497.60 Annual
Office/Site Location
Boston
Remote Eligibility
Part Remote/Hybrid
Job Posting Description
At Boston Children’s Hospital, the quality of our care – and our inclusive hospital working environment – lies in the diversity of our people. With patients from local communities and 160 countries around the world, we’re committed to reflecting the spectrum of their cultures, while opening doors of opportunity for our team. Here, different talents pursue common goals. Voices are heard and ideas are shared. Join us, and discover how your unique contributions can change lives. Yours included.
Position Summary/ Department Summary
Serves as a team member supporting the Epic Cheers and/or MyChart applications and its end-users. Work requires an understanding of operational workflows and how they interact with Epic systems. The Analyst I assists with basic configuration tasks, troubleshooting, and ongoing maintenance under the guidance of senior team members.
This Epic Analyst I will be responsible for:
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Area Resource:
Supports assigned operational areas with foundational knowledge of the Epic Cheers Campaigns / MyChart application. Understands the context and relationships between operations and Epic functionality. Assists in resolving routine issues and escalates more complex problems to senior analysts as appropriate.
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Build Support:
Outlines basic build needs and identifies key considerations. Assists in estimating time for completion and proposes initial solutions for team or management review.
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Triage & Troubleshooting:
Participates in ticket triage by conducting initial review of incoming issues. Performs first-level analysis for standard or moderately complex requests and identifies when a request requires project-based work.
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Configuration & Templates:
Performs basic build and configuration tasks following departmental protocols. This may include modifying rules with limited variables, updating visit types, or creating templates based on established standards. Documents decisions, updates business rules, and assists with preparing user-facing documentation. Conducts unit testing on own work and collaborates with team members for additional QA.
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Integrations & Upgrades:
Supports tasks related to integrations affecting the Epic application. Researches basic functionality within Epic and vendor systems. Participates in application upgrades by reviewing release notes and identifying relevant changes. Assists in creating and updating test scripts. Escalates findings to senior team members or the manager.
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Communication & User Support:
Maintains clear communication with end-users regarding application issues. Helps explain straightforward topics and participates in recurring meetings with Epic representatives as needed. Gathers feedback from super-users and may assist in providing training to user groups under guidance.
Qualifications:
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Epic certification in Cheers Campaigns and MyChart
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Bachelor’s degree, OR
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Associate’s degree plus 2 years of related experience, OR
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High school diploma/GED plus 4 years of related experience.
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Minimum of 1 year of experience supporting Epic Cheers Campaigns and/or MyChart in an operational or IT capacity, including template management or basic build work.
The posted pay range is Boston Children’s reasonable and good-faith expectation for this pay at the time of posting.
Any base pay offer provided depends on skills, experience, education, certifications, and a variety of other job-related factors. Base pay is one part of a comprehensive benefits package that includes flexible schedules, affordable health, vision and dental insurance, child care and student loan subsidies, generous levels of time off, 403(b) Retirement Savings plan, Pension, Tuition and certain License and Certification Reimbursement, cell phone plan discounts and discounted rates on T-passes. Experience the benefits of passion and teamwork.
Boston Children’s Hospital is an Equal Opportunity Employer. We do not discriminate on the basis of race, religion, color, gender, sexual orientation, pregnancy, national origin, ancestry, ethnicity, age, disability, military or veteran status or any other classification protected by law in hiring, promotion, compensation and other terms and conditions of employment. Boston Children’s Hospital collects and maintains information regarding gender, race, and ethnicity for equal opportunity compliance purposes. Boston Children’s Hospital also is subject to various government recordkeeping and reporting requirements for the administration of civil rights laws and regulations.
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