Position Summary
Assists Director, Manager, or Chief of Service in managing daily administrative operations of a clinical service, medical/surgical practice, and business or management office. Leads and performs administrative functions requiring in-depth knowledge of departmental programs and services. Organizes and leads provision of secretarial and administrative support services. Acts as the “go-to” person for the administrative staff.

Key responsibilities

• Lead and direct secretarial, clerical, and administrative support services to ensure smooth department operations.
• Recommend, implement, and maintain internal systems and departmental policies.
• Oversee department recordkeeping systems for administrative and financial data, ensuring data accuracy and report distribution.
• Collect and compile data for various analyses and perform calculations to prepare spreadsheets, graphs, and charts.
• Manage daily administrative operations, preparing reports and documents to meet compliance requirements.
• Facilitate administrative forms processing, such as purchase orders and invoices.
• Organize logistics for seminars, conferences, and special events, including material preparation and registration management.
• Maintain departmental files, records, databases, and office libraries, managing information entry and distribution.
• Schedule appointments and maintain physician calendars, handle meeting logistics, and prepare agendas.
• Monitor supply inventory and computer equipment, authorize purchases and coordinate equipment services.
• Transcribe, type, proofread, and edit various materials, including confidential documents, ensuring accuracy and clarity.
• Answer and route phone calls, greet visitors, provide information, and manage correspondence.
• Deliver positive customer service to support departmental and hospital operations.

Minimum qualifications
Education:

• A high school level of education.

Experience:

• Two years of related experience
• Prior customer service or administrative experience preferred
• Analytical skills to resolve problems that require the use of basic scientific, mathematical, or technical principles.
• Ability to communicate effectively both orally and in writing, and provide empathy in difficult interpersonal situations.

Schedule: Monday-Friday, Hybrid after training period.