At Boston Children’s Hospital, the quality of our care and our inclusive hospital working environment lies in the diversity of our people. With patients from local communities and 160 countries around the world, we’re committed to reflecting the spectrum of their cultures while opening doors of opportunity for our team. Here, different talents pursue common goals. Voices are heard and ideas are shared. Join us and discover how your unique contribution can change lives. Yours included.

Position Summary
The Patient Navigator within our Sickel Cell unit provides education, guidance, and emotional support to patients and families as they navigate the healthcare system. This role serves as a primary point of contact for referring physicians, patients, and caregivers, helping connect them to hospital and community-based supportive services. The Patient Navigator works closely with care teams to promote care plan adherence, access to resources, and continuity of care.
Key Responsibilities

• Meet with or contact patients and families to review care plans and provide education on hospital and community resources.
• Assess patient needs and coordinate referrals to internal and community-based services.
• Serve as a liaison between patients, providers, and support services to ensure access to appropriate care.
• Assist with scheduling multidisciplinary appointments and coordinate logistics such as reminders and transportation.
• Support patients with insurance applications and provide relevant eligibility information to care teams.
• Maintain collaborative relationships with physicians, nurses, social workers, office staff, and community partners.
• Document patient interactions, collect required data, track outcomes, and support reporting and planning initiatives.
• Participate in care planning meetings to support discharge planning and ongoing care coordination.
• Uphold Boston Children’s Hospital’s core values in all interactions.

Minimum Qualifications

• Education:
  High School Diploma or GED required
• Bachelor’s Degree preferred
  Preferred area of study: Human Services or related field

Experience:

• Minimum of one year of closely related experience required
• Experience working with clinic populations or community resources preferred

Knowledge, Skills, and Abilities:

• Strong written and verbal communication skills, with the ability to demonstrate empathy in challenging situations
• Analytical and problem-solving skills
• Ability to manage data documentation and reporting
• Spanish fluency preferred

Schedule:
Full-time, onsite

Boston Children’s Hospital offers competitive compensation and unmatched benefits including flexible schedules, affordable health, vision and dental insurance, child care and student loan subsidies, generous levels of time off, 403(b) Retirement Savings Plan, Pension, Tuition and certain License and Certification Reimbursement, cell phone plan discounts and discounted rates on T-passes. Experience the benefits of passion and teamwork.