Patient Access Liaison (hybrid)
84036BR
Ambulatory Services
Status
Full-Time
Standard Hours per Week
40
Job Category
Administration,
Regular, Temporary, Per Diem
Regular
Pay Range
$19.06-$27.64 Hourly
Office/Site Location
Boston
Remote Eligibility
Part Remote/Hybrid
Job Posting Description
At Boston Children’s Hospital, the quality of our care – and our inclusive hospital working environment – lies in the diversity of our people. With patients from local communities and 160 countries around the world, we’re committed to reflecting the spectrum of their cultures, while opening doors of opportunity for our team. Here, different talents pursue common goals. Voices are heard and ideas are shared. Join us, and discover how your unique contributions can change lives. Yours included.
Patient Access Liaison. Monday- Friday 8:30am-5:00pm hybrid. $1,500 sign-on bonus (terms/taxes apply. Current BCH employees, agency and BCH temps not eligible).
Key Responsibilities:
1. Provides centralized scheduling services for a BCH Specialty Department Contact center.
Performs tasks to meet patient access, scheduling, and patient satisfaction goals.
2. Interacts with patients and families via telephone to provide information in response to inquiries.
Identify caller’s needs, clarifies information, and provides centralized registration and scheduling
for service options of primary care and specialty care.
3. Registers patients by collecting patient and insurance information.
4. Gathers pertinent information for prescription and refill requests.
5. Receives routine complaints and issues during telephone calls. Replies with the appropriate
predetermined response. Elevates non-routine issues to supervisor for further action
6. Attends and participates in team meetings as required. Contributes by making suggestions for
process improvements
Minimum Qualifications Education: High School Diploma / GED
Work Experience Required
1 year of related experience, i.e., customer service
experience, preferably in a call center environment
or healthcare setting
Preferred: Scheduling experience in a healthcare setting
The posted pay range is Boston Children’s reasonable and good-faith expectation for this pay at the time of posting.
Any base pay offer provided depends on skills, experience, education, certifications, and a variety of other job-related factors. Base pay is one part of a comprehensive benefits package that includes flexible schedules, affordable health, vision and dental insurance, child care and student loan subsidies, generous levels of time off, 403(b) Retirement Savings plan, Pension, Tuition and certain License and Certification Reimbursement, cell phone plan discounts and discounted rates on T-passes. Experience the benefits of passion and teamwork.
Boston Children’s Hospital is an Equal Opportunity Employer. We do not discriminate on the basis of race, religion, color, gender, sexual orientation, pregnancy, national origin, ancestry, ethnicity, age, disability, military or veteran status or any other classification protected by law in hiring, promotion, compensation and other terms and conditions of employment. Boston Children’s Hospital collects and maintains information regarding gender, race, and ethnicity for equal opportunity compliance purposes. Boston Children’s Hospital also is subject to various government recordkeeping and reporting requirements for the administration of civil rights laws and regulations.
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