Position Summary:
The Division of Immunology at Boston Children’s Hospital provides evaluation and treatment for patients with asthma, allergies, immune system disorders, skin diseases, and rheumatologic and inflammatory conditions. Learn more about the Division here.

As an Administrative Associate, you will help our call center to schedule and send reminders for upcoming patient appointments.

Key Responsibilities:

1. Answer, screen, and route telephone calls and greet and direct patients/families, visitors, and staff. Provide routine and/or standardized information within scope of knowledge and authority. Draft responses to routine correspondence.
2. Maintain departmental files, records, and databases. Enter information from source documents into computer databases and/or spreadsheet.
3. Prepare, route, and track routine administrative forms and documents. Route materials for required authorizations and monitor receipt by final destination. Communicate with other hospital departments to resolve delays and errors.
4. Perform routine clerical duties, such as opening and sorting mail, delivering and retrieving patient records, photocopying materials, and sorting, collating, and distributing documents.
5. Provide positive and effective customer service that supports departmental and hospital operations.

Preference is for availability between 12pm and 7pm. Position will require fully on site training for one month. Afterwards, position will be mostly remote.

Minimum Qualifications
Education:

1. High School Diploma / GED
2. Some college education preferred

Experience:

1. Basic computer skills
2. Ability to communicate effectively both orally and in writing and provide empathy in difficult interpersonal situations.