Patient Experience Representative (Hemodialysis)
85433BR
Patient Services-Nursing
Status
Full-Time
Standard Hours per Week
40
Job Category
Administration,
Regular, Temporary, Per Diem
Regular
Pay Range
$19.06-$27.64 Hourly
Office/Site Location
Boston
Remote Eligibility
Onsite Only
Job Posting Description
At Boston Children’s Hospital, the quality of our care – and our inclusive hospital working environment – lies in the diversity of our people. With patients from local communities and 160 countries around the world, we’re committed to reflecting the spectrum of their cultures, while opening doors of opportunity for our team. Here, different talents pursue common goals. Voices are heard and ideas are shared. Join us, and discover how your unique contributions can change lives. Yours included.
In Hemodialysis the patient is connected to a large machine called a dialyzer that takes blood out of the body in a continuous process, cleans and filters it, and returns it to the patient’s bloodstream.
This role is eligible for a $2,000 sign on bonus (not eligible for internal candidates, BCH or agency temps and not eligible for former BCH employees who have worked here in the past 12 months). *Terms/taxes apply.
Key Responsibilities:
- Provides positive and effective customer service to patients, families, and visitors
- Greets, screens, directs, and registers patients
- Schedules patient encounters, monitors daily schedules and coordinates flow to optimize patient experience
- Accurately collects, verifies, and records all patient demographic and insurance information.
- Complete medication prior authorizations
- Providing routine clerical support as needed to the transplant unit
- Accurately record dialysis statistics in excel
- Fax/upload records as required
- creating patient encounter in Epic
- Order and stock supplies and inventory
- Processing Engineering requests
- Generates patient labels and identification bracelets.
Education: High-school or GED diploma required
The posted pay range is Boston Children’s reasonable and good-faith expectation for this pay at the time of posting.
Any base pay offer provided depends on skills, experience, education, certifications, and a variety of other job-related factors. Base pay is one part of a comprehensive benefits package that includes flexible schedules, affordable health, vision and dental insurance, child care and student loan subsidies, generous levels of time off, 403(b) Retirement Savings plan, Pension, Tuition and certain License and Certification Reimbursement, cell phone plan discounts and discounted rates on T-passes. Experience the benefits of passion and teamwork.
Boston Children’s Hospital is an Equal Opportunity Employer. We do not discriminate on the basis of race, religion, color, gender, sexual orientation, pregnancy, national origin, ancestry, ethnicity, age, disability, military or veteran status or any other classification protected by law in hiring, promotion, compensation and other terms and conditions of employment. Boston Children’s Hospital collects and maintains information regarding gender, race, and ethnicity for equal opportunity compliance purposes. Boston Children’s Hospital also is subject to various government recordkeeping and reporting requirements for the administration of civil rights laws and regulations.
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