Lead Patient Experience Representative – Needham (onsite)
85785BR
Patient Services-Physical Therapy
Status
Full-Time
Standard Hours per Week
40
Job Category
Administration,
Regular, Temporary, Per Diem
Regular
Pay Range
$20.63-$31.46 Hourly
Office/Site Location
Needham
Remote Eligibility
Onsite Only
Job Posting Description
At Boston Children’s Hospital, the quality of our care – and our inclusive hospital working environment – lies in the diversity of our people. With patients from local communities and 160 countries around the world, we’re committed to reflecting the spectrum of their cultures, while opening doors of opportunity for our team. Here, different talents pursue common goals. Voices are heard and ideas are shared. Join us, and discover how your unique contributions can change lives. Yours included.
Position Summary/ Department Summary:
The Lead PER leads the administrative operations of a clinic and works to ensure the best possible patient experience by effectively leading and coordinating services to patients and families. Provides administrative support for a clinic and its providers. Performs various administrative functions requiring in-depth knowledge of programs and services.
Key Responsibilities:
- Provides positive, effective customer service to patients, families, and visitors.
- Resolves complex issues and responds to inquiries about hospital policies and procedures.
- Registers new patients and verifies demographics, insurance, and referral details.
- Schedules and confirms patient appointments, tests, and procedures.
- Obtains and documents prior authorizations and referrals.
- Collects co-pays, reconciles funds, and facilitates communication with financial counseling.
- Monitors clinic activity and coordinates daily flow with clinical teams.
- Participates in shift handoffs and team huddles to support patient flow.
- Prepares forms, organizes medical records, and maintains supplies for appointments.
- Provides clerical support including answering phones, taking messages, and scheduling meetings.
- Trains new staff and serves as a resource for policies, systems, and procedures.
- Delegates and oversees tasks for patient experience staff; provides performance feedback.
- Uses clinical, scheduling, and billing applications along with Microsoft Office tools.
- Participates in process improvement efforts to enhance department operations.
Minimum Qualifications
Education:
- High School Diploma / GED required.
- Bachelor’s degree preferred.
Experience:
- Minimum 2 years of related healthcare experience required.
- Related computer application experience (i.e., Microsoft Application Suite, Adobe, Google Applications, etc.)
- Strong customer service experience.
This role is eligible for a $2,000 sign on bonus (not eligible for internal candidates and not eligible for former BCH employees who worked here in the past 12 months)
The posted pay range is Boston Children’s reasonable and good-faith expectation for this pay at the time of posting.
Any base pay offer provided depends on skills, experience, education, certifications, and a variety of other job-related factors. Base pay is one part of a comprehensive benefits package that includes flexible schedules, affordable health, vision and dental insurance, child care and student loan subsidies, generous levels of time off, 403(b) Retirement Savings plan, Pension, Tuition and certain License and Certification Reimbursement, cell phone plan discounts and discounted rates on T-passes. Experience the benefits of passion and teamwork.
Boston Children’s Hospital is an Equal Opportunity Employer. We do not discriminate on the basis of race, religion, color, gender, sexual orientation, pregnancy, national origin, ancestry, ethnicity, age, disability, military or veteran status or any other classification protected by law in hiring, promotion, compensation and other terms and conditions of employment. Boston Children’s Hospital collects and maintains information regarding gender, race, and ethnicity for equal opportunity compliance purposes. Boston Children’s Hospital also is subject to various government recordkeeping and reporting requirements for the administration of civil rights laws and regulations.
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