At Boston Children’s Hospital, the quality of our care and our inclusive hospital working environment lies in the diversity of our people. With patients from local communities and 160 countries around the world, we’re committed to reflecting the spectrum of their cultures while opening doors of opportunity for our team. Here, different talents pursue common goals. Voices are heard and ideas are shared. Join us and discover how your unique contribution can change lives. Yours included.

Position Summary
The Administrative Supervisor I provides leadership and oversight of daily administrative operations within the Cardiac Acute Care unit while ensuring a positive experience for patients, families, and staff. This role supervises a team of administrative employees, supports staff development and performance management, monitors registration and scheduling workflows, and identifies opportunities to improve operational efficiency and patient satisfaction. The Supervisor serves as a key resource for department operations, staff training, compliance, and process improvement initiatives.

Key Responsibilities

• Supervise, train, and support administrative staff, including hiring, onboarding, coaching, performance evaluations, and ongoing professional development.
• Oversee daily administrative operations, including registration, scheduling, processing activities, and workflow coordination.
• Ensure staff are trained on hospital policies, procedures, systems, and regulatory requirements.
• Monitor patient satisfaction and implement process improvements to enhance the patient and family experience.
• Support payroll management, reporting, documentation, and compliance requirements.
• Assist with budget monitoring, supply management, cost analysis, and identifying opportunities for operational efficiencies.
• Ensure accurate patient registration and administrative processes to support timely billing and revenue cycle operations.
• Analyze operational data, prepare reports, and support department projects and process improvement initiatives.
• Partner with leadership and other departments to identify system enhancements and improve workflows.
• Serve as a department resource and point person when leadership is unavailable.

Minimum Qualifications
Education:

• Associate’s degree or equivalent experience required.
• Bachelor’s degree in Business or a related field preferred.

Experience:

• Minimum of 3 years of administrative experience required.
• Prior experience supervising or leading administrative staff preferred.
• Experience in a healthcare environment with knowledge of hospital operations, registration, scheduling, or patient access preferred.
• Strong customer service skills with the ability to communicate effectively and provide empathy in challenging situations.
• Ability to analyze information, solve problems, and support process improvements.

Schedule:

• Hybrid. WFH one day a week. Must be flexible to work on weekends occasionally

Boston Children’s Hospital offers competitive compensation and unmatched benefits including flexible schedules, affordable health, vision and dental insurance, child care and student loan subsidies, generous levels of time off, 403(b) Retirement Savings plan, Pension, Tuition and certain License and Certification Reimbursement, cell phone plan discounts and discounted rates on T-passes. Experience the benefits of passion and teamwork.