Lead Microsoft 365 Specialist (IT Systems Administration)
83394BR
Information Services-Applications
Status
Full-Time
Standard Hours per Week
40
Job Category
Information Technology,
Regular, Temporary, Per Diem
Regular
Pay Range
$118081.60-$188936.80 Annual
Office/Site Location
Offsite
Remote Eligibility
Full-Time Remote
Job Posting Description
At Boston Children’s Hospital, the quality of our care – and our inclusive hospital working environment – lies in the diversity of our people. With patients from local communities and 160 countries around the world, we’re committed to reflecting the spectrum of their cultures, while opening doors of opportunity for our team. Here, different talents pursue common goals. Voices are heard and ideas are shared. Join us, and discover how your unique contributions can change lives. Yours included.
The Lead Microsoft 365 Specialist provides advanced technical leadership and hands-on experience across Boston Children’s Hospital’s Microsoft technologies, such as the Microsoft 365 toolkit, SharePoint, Exchange, OneDrive, Power Platform, Viva suite, AI and automation. This lead will be responsible for designing, implementing, and providing operational support for enterprise collaboration platforms, ensuring secure, scalable, and reliable solutions that enhance user adoption, productivity, and user experience. Acts as a liaison between the BHC’s operations, Microsoft, and internal technical teams to drive product strategy, inform the roadmaps, and SOPs for M365. The ideal candidate brings deep technical expertise in Microsoft cloud technologies, a strong understanding of compliance and platform dependencies, and a commitment to operational excellence, enhanced user adoption, and user enablement.
Key Responsibilities:
- Administers and optimizes Microsoft 365 collaboration services, including Exchange Online, SharePoint Online, OneDrive, Teams, Viva modules, and related productivity workloads. Supports secure and compliant email operations, including mail flow, mailbox management, SPF/DKIM/DMARC, encryption, and threat-protection technologies using Proofpoint or Microsoft Defender.
- Manages SharePoint, Teams, and OneDrive architecture, including site provisioning, permissions, metadata, compliance settings, content lifecycle, and search configuration. Governs and supports the Power Platform, including environment strategy, DLP policies, solution lifecycle practices, and Power BI Service workspace governance, certified datasets, and security models.
- Assists in configuring and governing Microsoft 365 Copilot and AI capabilities to support secure, compliant, and effective adoption across productivity applications.
- Provides Tier 2/3 technical support and consulting for Outlook, Teams, OneDrive, Power Platform, and other M365 tools, ensuring seamless experiences across Windows, macOS, and mobile platforms.
- Develops and delivers end-user enablement materials, including documentation, knowledge articles, training resources, and presentations for technical and business audiences. Contributes to technical documentation and system governance, including architectural diagrams, deployment guides, SOPs, and platform standards for Microsoft 365 services.
- Partners with Security, Legal, and Compliance teams to implement retention, sensitivity labels, eDiscovery, audit logging, records management, and data protection controls across all M365 workloads. Ensures compliance with HIPAA, GDPR, SOC, and organizational data-governance standards across Microsoft 365 platforms and integrations.
- Collaborates with Enterprise Architecture, Infrastructure, and Identity teams to design and deploy scalable, secure M365 solutions aligned with enterprise strategy, including Entra ID integrations, Conditional Access, and identity governance.
Minimum Qualifications
Education:
- Bachelor’s degree in Information Technology, Computer Science or a related field or equivalent experience required.
Certifications:
- Microsoft certifications (e.g., M365 Enterprise Administrator Expert, Azure Solutions Architect) highly preferred.
Experience:
- 7+ years of experience administering and supporting Microsoft 365 (e.g., Microsoft Exchange Online, SharePoint, Teams, OneDrive) required.
The posted pay range is Boston Children’s reasonable and good-faith expectation for this pay at the time of posting.
Any base pay offer provided depends on skills, experience, education, certifications, and a variety of other job-related factors. Base pay is one part of a comprehensive benefits package that includes flexible schedules, affordable health, vision and dental insurance, child care and student loan subsidies, generous levels of time off, 403(b) Retirement Savings plan, Pension, Tuition and certain License and Certification Reimbursement, cell phone plan discounts and discounted rates on T-passes. Experience the benefits of passion and teamwork.
Boston Children’s Hospital is an Equal Opportunity Employer. We do not discriminate on the basis of race, religion, color, gender, sexual orientation, pregnancy, national origin, ancestry, ethnicity, age, disability, military or veteran status or any other classification protected by law in hiring, promotion, compensation and other terms and conditions of employment. Boston Children’s Hospital collects and maintains information regarding gender, race, and ethnicity for equal opportunity compliance purposes. Boston Children’s Hospital also is subject to various government recordkeeping and reporting requirements for the administration of civil rights laws and regulations.
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