Frontline Ambulatory Clinic Supervisor – Plastic Surgery (Waltham)
85457BR
Ambulatory Services
Status
Full-Time
Standard Hours per Week
40
Job Category
Administration,
Regular, Temporary, Per Diem
Regular
Pay Range
$58676.80-$93901.60 Annual
Office/Site Location
Waltham
Remote Eligibility
Part Remote/Hybrid
Job Posting Description
At Boston Children’s Hospital, the quality of our care – and our inclusive hospital working environment – lies in the diversity of our people. With patients from local communities and 160 countries around the world, we’re committed to reflecting the spectrum of their cultures, while opening doors of opportunity for our team. Here, different talents pursue common goals. Voices are heard and ideas are shared. Join us, and discover how your unique contributions can change lives. Yours included.
Position Summary/ Department Summary:
The Frontline Ambulatory Clinics Supervisor manages and leads daily administrative operations for the Plastic Surgery department.
Key Responsibilities:
- Oversees the day-to-day administrative operations of the department, including staff scheduling, workload distribution, and ensuring adequate coverage for critical administrative and clerical functions. Recommends, implements, and maintains policies, procedures, and workflows to promote efficient and effective operations.
- Provides leadership and supervision to administrative support staff, including recruitment, interviewing, hiring, onboarding, training, performance management, coaching, and disciplinary processes. Plans, prioritizes, and delegates work assignments while providing ongoing feedback and guidance to support staff development and team performance.
- Monitors clinic operations to ensure an exceptional patient and family experience. Assists staff in resolving customer service, scheduling, and operational issues, responds to patient concerns and complaints, and manages situations requiring escalated service recovery.
- Oversees departmental recordkeeping, reporting, and data management processes, including maintaining highly sensitive administrative, financial, and employee information. Ensures data accuracy, monitors databases and spreadsheet integrity, and prepares reports, analyses, and other operational metrics for leadership review.
- Identifies opportunities for process improvement and operational efficiency by evaluating existing systems and workflows and implementing enhancements as appropriate. Serves as a departmental resource and Superuser, supports regulatory and accreditation readiness activities, and participates in Joint Commission and Environment of Care preparations and rounds.
Minimum Qualifications
Education:
- Associate’s degree or equivalent experience required.
- Bachelor’s degree preferred.
Experience:
- Two years of related work experience required.
- Additional years of related work experience may substitute for education requirement.
The posted pay range is Boston Children’s reasonable and good-faith expectation for this pay at the time of posting.
Any base pay offer provided depends on skills, experience, education, certifications, and a variety of other job-related factors. Base pay is one part of a comprehensive benefits package that includes flexible schedules, affordable health, vision and dental insurance, child care and student loan subsidies, generous levels of time off, 403(b) Retirement Savings plan, Pension, Tuition and certain License and Certification Reimbursement, cell phone plan discounts and discounted rates on T-passes. Experience the benefits of passion and teamwork.
Boston Children’s Hospital is an Equal Opportunity Employer. We do not discriminate on the basis of race, religion, color, gender, sexual orientation, pregnancy, national origin, ancestry, ethnicity, age, disability, military or veteran status or any other classification protected by law in hiring, promotion, compensation and other terms and conditions of employment. Boston Children’s Hospital collects and maintains information regarding gender, race, and ethnicity for equal opportunity compliance purposes. Boston Children’s Hospital also is subject to various government recordkeeping and reporting requirements for the administration of civil rights laws and regulations.
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