Epic Analyst I
86016BR
Pediatric Physician's Organization
Status
Full-Time
Standard Hours per Week
40
Job Category
Information Technology,
Regular, Temporary, Per Diem
Regular
Pay Range
$65936.00-$105497.60 Annual
Office/Site Location
Wellesley
Remote Eligibility
Part Remote/Hybrid
Job Posting Description
At Boston Children’s Hospital, the quality of our care – and our inclusive hospital working environment – lies in the diversity of our people. With patients from local communities and 160 countries around the world, we’re committed to reflecting the spectrum of their cultures, while opening doors of opportunity for our team. Here, different talents pursue common goals. Voices are heard and ideas are shared. Join us, and discover how your unique contributions can change lives. Yours included.
Epic Ambulatory Application Analyst
Serves as the initial support resource for the assigned EpicCare Ambulatory application and end users. Troubleshoots and resolves routine application and integrated device issues, performs application maintenance and updates, supports workflow improvements, and provides end-user training.
Key Responsibilities
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Provide first-level support for EpicCare Ambulatory users by responding to support tickets, troubleshooting routine application issues, answering workflow and “how-to” questions, and escalating complex issues as needed.
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Engage with end users to understand business operations, workflows, and system needs. Assist senior analysts in gathering requirements and identifying application solutions.
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Perform routine application maintenance, including updating existing builds, templates, and configuration elements. Execute assigned build tasks, conduct unit testing, participate in quality assurance, validate changes, and maintain accurate application and workflow documentation.
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Support quarterly Epic upgrades, implement approved system enhancements, complete application data maintenance, monitor error and audit reports, and identify trends requiring additional intervention.
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Participate in team meetings, communicate with Epic representatives, share project updates, and present basic application concepts to super users when appropriate.
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Deliver end-user training on system navigation, workflows, and new functionality. Provide upgrade training and ongoing support for super users both remotely and onsite.
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Participate in professional development through Epic education, conferences, and internal training opportunities.
Qualifications
Education
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Bachelor’s degree required.
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Associate degree with 2 additional years of related experience, or high school diploma/GED with 4 additional years of related experience, may be substituted for a bachelor’s degree.
Experience
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Minimum of 6 months of Epic application certification training and experience supporting an Epic application.
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Experience troubleshooting routine application issues, maintaining application builds, testing system changes, and supporting end users.
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Strong analytical, problem-solving, communication, documentation, and customer service skills.
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Ability to manage multiple priorities and work collaboratively in a team environment.
The posted pay range is Boston Children’s reasonable and good-faith expectation for this pay at the time of posting.
Any base pay offer provided depends on skills, experience, education, certifications, and a variety of other job-related factors. Base pay is one part of a comprehensive benefits package that includes flexible schedules, affordable health, vision and dental insurance, child care and student loan subsidies, generous levels of time off, 403(b) Retirement Savings plan, Pension, Tuition and certain License and Certification Reimbursement, cell phone plan discounts and discounted rates on T-passes. Experience the benefits of passion and teamwork.
Boston Children’s Hospital is an Equal Opportunity / Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, sexual orientation, gender identity, protected veteran status or disability.
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