Patient Experience Representative II- MEHC Early Intervention (onsite)
84649BR
Ambulatory Services- Early Intervention
Status
Full-Time
Standard Hours per Week
40
Job Category
Administration,
Regular, Temporary, Per Diem
Regular
Pay Range
$19.06-$27.64 Hourly
Office/Site Location
Jamaica Plain
Remote Eligibility
Onsite Only
Job Posting Description
At Boston Children’s Hospital, the quality of our care – and our inclusive hospital working environment – lies in the diversity of our people. With patients from local communities and 160 countries around the world, we’re committed to reflecting the spectrum of their cultures, while opening doors of opportunity for our team. Here, different talents pursue common goals. Voices are heard and ideas are shared. Join us, and discover how your unique contributions can change lives. Yours included.
Position Summary/ Department Summary:
The Patient Experience Representative II will be responsible for monitoring clinic activity to ensure the best possible patient experience. Assists with resolving customer service and scheduling issues. Provides positive and effective customer service that supports departmental and hospital operations.
Key Responsibilities:
- Interacts and provides positive and effective customer service to patients and families.
- Response to routine inquiries about hospital protocol, policies and procedures.
- Greets and directs patients, families, and visitors.
- Manage large amounts of inbound and outbound calls in a timely manner.
- Provides the patient with the required forms and obtains appropriate signatures: General consent, Healthcare Proxy, Compliance documentation, Rights and Responsibilities, Generates patient labels and identification bracelets.
- Prepare admission-related documentation and patient chart process, to ensure a seamless and timely admission process.
- Notifies Charge RN of patient arrival.
- Process patient transfer/discharge paperwork. Confirm discharge paperwork is received, accurate and reflects patient information.
- Requests ambulance pick up.
- May be required to assist with End of life procedures with Bereavement Coordinator.
- Answer, screen and route telephone calls. Record and forward messages and triage call for urgent information or services. Respond to requests for routine information or assistance within scope of knowledge and authority. Initiate call for emergency services as required.
- Open and sort mail, deliver and retrieve patient records, photocopy materials, sort, collate and distribute documents.
- Activate overhead announcements (Admissions, Code Blues, Staff Assists).
- Other duties as assigned.
Minimum Qualifications
Education:
- High School Diploma / GED
Experience:
- Internal: Minimum 6 months as a PER
- External: Minimum of 6 months relevant healthcare experience.
PER positions are currently eligible for a Sign-on Bonus of $2,000 for full time positions (not eligible for internal candidates and not eligible for former BCH employees who worked here in the past 12 months)
The posted pay range is Boston Children’s reasonable and good-faith expectation for this pay at the time of posting.
Any base pay offer provided depends on skills, experience, education, certifications, and a variety of other job-related factors. Base pay is one part of a comprehensive benefits package that includes flexible schedules, affordable health, vision and dental insurance, child care and student loan subsidies, generous levels of time off, 403(b) Retirement Savings plan, Pension, Tuition and certain License and Certification Reimbursement, cell phone plan discounts and discounted rates on T-passes. Experience the benefits of passion and teamwork.
Boston Children’s Hospital is an Equal Opportunity Employer. We do not discriminate on the basis of race, religion, color, gender, sexual orientation, pregnancy, national origin, ancestry, ethnicity, age, disability, military or veteran status or any other classification protected by law in hiring, promotion, compensation and other terms and conditions of employment. Boston Children’s Hospital collects and maintains information regarding gender, race, and ethnicity for equal opportunity compliance purposes. Boston Children’s Hospital also is subject to various government recordkeeping and reporting requirements for the administration of civil rights laws and regulations.
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