Position Summary:
In office 1 day per week and 4 days remote.

Under the supervision of the Credentialing Manager, supports Medical Staff Credentialing Specialists with Medical Staff and House Staff credentialing processes. Coordinates and executes key functions including Massachusetts Limited License applications, expiring documents tracking, Affiliating House Staff vetting, and medical malpractice enrollment and maintenance.

Key Responsibilities
Supports credentialing processes for Medical and House Staff, including initial appointments and reappointments. Tracks due dates, monitors communications, and routes documentation in compliance with internal policies, The Joint Commission, National Committee for Quality Assurance standards, and state and federal regulations.

Maintains confidential credentialing files (paper and electronic) and generates routine reports using credentialing systems. Assists with House Staff program support, including diploma creation.

Processes initial and renewal applications for Massachusetts Limited Medical Licenses through the Massachusetts Board of Registration in Medicine system, ensuring compliance with licensing requirements.

Coordinates and vets Affiliating House Staff (rotators), ensuring timely and complete documentation. Collaborates with departments, Human Resources, and other stakeholders to obtain required materials.

Tracks expiring credentials including medical licenses, DEA registrations, Massachusetts Controlled Substances Registrations, and malpractice documentation. Communicates proactively with clinicians and escalates issues as needed.

Supports malpractice enrollment and maintenance by coordinating with the Controlled Risk Insurance Company.

Provides administrative support including scheduling, call handling, record maintenance, document tracking, and assisting with deposits and credentialing fees.

Promotes a customer-focused, collaborative, and high-reliability work environment while delivering high-quality service to internal and external stakeholders.

Education
Associate’s Degree required.

Experience
Minimum 6 months of administrative experience in a healthcare setting preferred. Preferred fields of study include Medical Staff Services, Healthcare Administration, or related areas.

Strong analytical, organizational, and communication skills required, including the ability to handle sensitive information, meet deadlines, and interact professionally with diverse stakeholders.