Patient Experience Representative – Ophthalmology (Waltham)
84463BR
Ophthalmology
Status
Full-Time
Standard Hours per Week
40
Job Category
Administration,
Regular, Temporary, Per Diem
Regular
Pay Range
$19.83-$29.49 Hourly
Office/Site Location
Boston
Remote Eligibility
Part Remote/Hybrid
Job Posting Description
At Boston Children’s Hospital, the quality of our care – and our inclusive hospital working environment – lies in the diversity of our people. With patients from local communities and 160 countries around the world, we’re committed to reflecting the spectrum of their cultures, while opening doors of opportunity for our team. Here, different talents pursue common goals. Voices are heard and ideas are shared. Join us, and discover how your unique contributions can change lives. Yours included.
The Department of Ophthalmology at Boston Children’s Hospital is dedicated to providing world-class vision care to infants, children, and young adults with complex eye conditions. We are seeking proactive and empathetic professionals to join our administrative team.
Candidates will be evaluated and placed at Level 1 or Level 2 based on experience, competencies, and alignment with career ladder criteria.
Level 1 — Patient Experience Representative
Experience: Entry-Level Role – Experience Not Required
Salary Range: $19.06/hr – $27.64/hr
Typical Responsibilities:
- Patient & Customer Support: Demonstrates effective and empathetic customer service that supports departmental and hospital operations.
- Administrative & Financial Tasks: Obtain basic authorizations and referrals; enter billing and treatment codes; reconcile payments and assist with preparing daily deposits.
- Cross-Functional Support: Perform duties across multiple areas of the department to meet operational demands and maintain workflow continuity.
- Credentialing & Onboarding Support: Assist with physician and trainee credentialing, onboarding, and compliance tracking by gathering and organizing required documentation.
- Event & Program Assistance: Provide administrative and logistical support for program events and trainee onboarding activities.
- Attention to Detail: Maintain accuracy in data entry and documentation to support smooth credentialing and operational processes.
Level 2 — Sr. Patient Experience Representative
Experience: 1+ Years of Experience
Salary Range: $19.83/hr – $29.49/hr
Typical Responsibilities:
- Advanced Patient Support: Deliver highly effective and empathetic customer service; responds to patient needs and escalated concerns, ensuring a high-quality experience and timely resolution.
- Financial & Insurance Oversight: Independently manage authorizations, referrals, billing, and coding processes; ensure accuracy in payment reconciliation and deposit preparation.
- Technical Guidance & Problem Solving: Serve as a resource to staff by providing technical guidance, troubleshooting issues, and responding to questions related to program operations and goals.
- Operational Flexibility: Proactively support multiple functional areas within the department, anticipating needs and adjusting priorities to meet operational demands.
- Credentialing & Compliance Support: Assist with physician and trainee credentialing, onboarding, and compliance tracking processes; ensure documentation is complete, accurate, and submitted on time.
- Event & Program Assistance: Assist with program events and trainee onboarding activities, ensuring smooth logistics and a positive participant experience.
- Workflow Accuracy & Improvement: Ensure meticulous attention to detail across operational workflows; identify risks, prevent errors, and recommend process improvements to enhance efficiency and compliance.
Schedule & Benefits
- Schedule: Monday – Friday 8:30-5, Hybrid eligibility.
- Sign-On Bonus: This role is eligible for a $2,000 sign-on bonus (Note: Internal candidates and former BCH employees who have worked at the hospital within the past 2 not eligible)
The posted pay range is Boston Children’s reasonable and good-faith expectation for this pay at the time of posting.
Any base pay offer provided depends on skills, experience, education, certifications, and a variety of other job-related factors. Base pay is one part of a comprehensive benefits package that includes flexible schedules, affordable health, vision and dental insurance, child care and student loan subsidies, generous levels of time off, 403(b) Retirement Savings plan, Pension, Tuition and certain License and Certification Reimbursement, cell phone plan discounts and discounted rates on T-passes. Experience the benefits of passion and teamwork.
Boston Children’s Hospital is an Equal Opportunity Employer. We do not discriminate on the basis of race, religion, color, gender, sexual orientation, pregnancy, national origin, ancestry, ethnicity, age, disability, military or veteran status or any other classification protected by law in hiring, promotion, compensation and other terms and conditions of employment. Boston Children’s Hospital collects and maintains information regarding gender, race, and ethnicity for equal opportunity compliance purposes. Boston Children’s Hospital also is subject to various government recordkeeping and reporting requirements for the administration of civil rights laws and regulations.
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